Tuttobene fast food and pizzeria
This privacy statement explains the processes around what data we collect about you, how it is obtained, what it will be used for and who will access it.
SSL is committed to ensuring that all personal information is processed in line with the General Data Protection Regulations (GDPR) and the Payment Card Industry Data Security Standards (PCI DSS) throughout the information lifecycle.
This privacy statement applies to the information held about you that can be used to identify you as an individual, known as personal information. Personal information includes, but is not limited to, your name, addresses, telephone number, email address, credit card or other billing information. By providing personal information to SSL, you acknowledge that you understand and agree to the terms of this privacy statement and the subsequent processing of your personal information in accordance with this statement.
What Personal Information is being collected and why?
When booking meal we will ask for the following:
Date of reservation
Number of persons for reservation
Reservations: we use your personal information to complete and administer your reservation.
Other communications: there may be other times when we get in touch by email, by post, by phone , social media or by texting you, depending on the contact information you share with us. There could be a number of reasons for this: – – We may need to respond to and handle requests you have made.
When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.
Improving our services: finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our products and services.
How your Information is Collected and Stored?
All customer personal data is collected directly from the customer in connection with the room or meal reservation or a service provided by SSL. The information is collected via but not limited to the following:
Via Email and online enquiry forms
By filling in any printed form we provide you with
Information will be stored on the Restaurant Management System
How we use your information
Your personal information will only be used for the specific purpose that the information was collected for, if your information is to be used for any other purpose other than what it was originally intended then SSL will always gain explicit consent from its customers beforehand. Your personal information will only be kept for the period that it is required, once that time has elapsed your information will be securely deleted/disposed of.
We use information collected for the following, but not limited to purposes:
To create a guest history if a regular guest;
To make your meal reservation;
Assist in the transaction to secure your room or meal reservation ;
To administer and manage your membership to the loyalty scheme
To confirm and verify your identity for fraud prevention;
To provide customer service in relation to meal reservation or to respond to an enquiry made;
To contact you about a lost property left during your visit/stay;
To bill and collect any amounts owed in connection with your stay/meal;
If opted in, to provide you with marketing offers
Control of your Personal Information
Sharing information with service providers
Disclosure of information to third parties
SSL will never sell your personal data to third parties and we do not disclose your information to any third parties or bodies with which we are not associated unless we have your permission to do so or are required to do so by law.
SSL will only share your information where you have consented to the sharing or for the purpose of the transaction or process to take place that the information was provided for, i.e. to carry out the reservation
SSL may use other companies as our service providers to act on our behalf and assist us in the conducting of our business or performing services for us under our instruction i.e. hosting a website or database. Any third party that has access to personal information will maintain appropriate security standards in line with that of SSL to protect your personal data and use the personal data we provide to them only for the purposes we specify and that you have consented to.
Sharing this information for protective or legal uses
We may share your personal information for legal reasons as we believe necessary or appropriate, including:
When legally required to or in response to a legal process;
For the detection or prevention of a serious crime;
Under applicable law, including laws outside your country of residence;
To respond to requests from public and government authorities including public and government authorities outside your country of residence;
To recover our property, equipment or any monies due;
To enforce the terms of the reservation agreement;
To protect our rights, privacy, safety or property, and/or that of our subsidiaries, you or others
Your information – Your choice
Customers can request copies of the personal information held about them at any time and to advise us of any amendments to keep the information up to date. We have strict procedures for storing and disclosure of personal information to prevent unauthorised access. Therefore, we will ask for proof of identity before we disclose any information to you. Please address requests to:
By using our websites, social media pages, entering a competition or providing your information you consent to our collection and use of information you provide in the way(s) set out in our policy. If you do not agree to this policy please do not use our sites, social media pages or services.
Personal identification information
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Sites. Non-personal identification information may include, location, the browser name, the type of computer and technical information about Users means of connection to our Sites, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Tuttobene may collect and use Users personal information for the following purposes:
To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.
- o improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalise user experience – We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Sites.
- To improve our Sites – We may use feedback you provide to improve our products and services.
- To process payments – We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
- We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Sites.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Sites or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Sites that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Sites. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Sites, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using these Sites, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Sites. Your continued use of the Sites following the posting of changes to this policy will be deemed your acceptance of those changes.